How should I select imprint colors?Please select an imprint color(s) carefully. For Example: Printing the color black onto a dark color product will result in a hard to see imprint. We highly recommend printing dark colors onto light products and light imprint colors on dark products. We do understand that you may have your own opinions on what looks good and what does not and therefore we will not judge your options nor will we be responsible for the choice of imprint colors selected.
When will my order arrive?Your order will be manufactured, printed and delivered based on the production time and shipping time that is selected during the checkout process. Please be advised all of our production dates and shipping dates are based on calendar business days between Monday and Friday. If you select 1 day for production and 5 days for shipping your order will arrive after 6 business days.
What is Standard Production vs. Rush Production?Standard production times are estimated production times that are based on current capacities. This means if you select a standard production time of 5 business days it could takes less than 5 days but may also take more than 5 days based on current production levels. Rush production is guaranteed and slot in the production line and we will make sure the order is produced within your selected time frame. If for any reason your order is not produced within the time frame our shipping departments will expedite the shipping at our own cost to make up for any lost time.
How do I submit artwork?During the order process you will be given the option to either upload your order artwork or design your own artwork through our online studio.
Can I see a proof before I order?On most of our products we allow you to upload, position and design your product and see a preview before the order is placed. If you are ordering a product without the design studio option we have a digital proof option for an additional cost. Unfortunately due to the volume of orders processed and number of proof inquires we receive we can only provide a proof once your order is placed.
What format should I use to submit artwork?When using the online design studio a JPG, GIF, or PNG file will work. We recommend high resolution artwork for best print results. When uploading artwork without the design studio you can upload JPG, GIF, PNG but we highly recommend any vector file format like .ai or .cdr files. Photoshop PSD files are also acceptable.
Can I use copyrighted material?We do not take responsibility for obtaining permission to reproduce logos, trademarks, and copyrights. By agreeing to print any artwork submitted, we will not be held liable for any copyright on infringement issues under any circumstance.
What carrier do you use to ship?Our primary shipping partners are FedEx and for most free shipping options we partner with the USPS.
How do I place a re-order?Placing a re-order is as simple as a couple of clicks. If you are looking to place a re-order, please login into the website using your username and password. Once logged into your customer portal you will navigate to the order history tab. Once on this page you can search through your previous orders and you will see a small icon that says place re-order.
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Please Note: The cut off time for Rush Production Order is 10AM CST
* Delivery dates are contingent on artwork approval. If you upload artwork that is poor quality and artwork revisions are required, please be aware that delivery dates will change.