In the digital age, data has become a valuable asset for businesses. Not only does it provide insights, but data can drive decision-making and help companies understand their customers and optimize their operations.
Most of the time, businesses focus on collecting data through online channels. But it’s essential not to overlook the potential information that can be gathered from offline sources like business events, which can serve as a surprisingly fruitful avenue for collecting valuable data. Discover the significant kinds of data you can mine from business events and how they can help improve your operation in a multitude of ways.
What Types of Data Can be Collected at Business Events?
There are many different types of data that can be collected at business events. Here are a few of those types and the benefits having that data can bring your company:
- Attendee demographics: Collecting data such as age, gender, job titles, industries, and company sizes provides insights into the profile of event attendees and can be used to create customer profiles to target your marketing efforts more effectively.
- Contact information: Email addresses and phone numbers enables post-event communication and follow-up.
- Event feedback: This information helps in identifying areas of improvement for future events, enhancing event planning, and increasing attendee satisfaction.
- Session attendance and interests: This data can be used to personalize future event agendas, curate content, and tailor marketing campaigns.
- Networking and connections: Finding out who connected with who and how can be used to foster networking opportunities, create networking platforms, and facilitate business collaborations.
- Social media engagement: Monitoring social media engagement related to the event, including hashtags, mentions, and shared content, provides insights into attendee sentiment and reach.
- Purchasing intent: Information on attendees’ purchasing intent, such as interest in specific products or services showcased at the event, offers valuable sales insights.
- Post-event surveys: Following up after the event allows for in-depth feedback on logistics, content, and overall satisfaction.
- Testimonials and reviews: Gathering testimonials and reviews from attendees capture their positive experiences and satisfaction levels and can be used for promotional purposes, building social proof, and attracting future attendees.
What Business Events Can Provide Valuable Data?
There are several types of business events you can host to gather the information mentioned above. Those include:
- Trade shows;
- Road Shows;
These events offer ample opportunities to collect valuable data that can be used to drive business insights and inform decision-making. Below, you’ll find a variety of ways to collect that data.
Collecting data from guests during the registration process is an effective way to gather valuable information. Some of the methods you can use to do so include RSVP forms that include fields for name, contact details, job title, company, and any other specific data points that align with your objectives.
You can also use design a user-friendly form that captures essential details and encourages complete and accurate responses online. On-site registration is another option. Create paper registration forms or use tablets for digital registration, allowing guests to provide their information on-site.
To ensure all guests follow registration protocols, hosts can take proactive measures like communicating the importance of registration. You can also use custom yard signs or banners strategically placed around the event venue to direct guests to the registration area.
Another suggestion is to assign dedicated staff or volunteers to assist with the registration process and guide guests. Offering incentives for completing the registration process, such as exclusive access to certain event features, discounts, or promotional items, can also be helpful in getting attendees to fill them out. Finally, send reminders to guests prior to the event, emphasizing the importance of registration and providing clear instructions.
Event attendees can provide business owners with valuable data after attending an event by sending online surveys. Below are a few ways to incentivize attendees to participate. Start by designing a well-structured survey with clear and concise questions that align with your data collection goals. Use a mix of multiple-choice, rating scales, and open-ended questions to gather both quantitative and qualitative data.
Then, send the survey shortly after the event while the experience is still fresh in attendees’ minds. Choose a convenient online survey platform and send the survey via email, including a personalized invitation and a link to access the survey. Offer low-cost promotional products like customized coolies, sunglasses, or other branded merchandise as a token of appreciation or organize prize drawings for participants who complete the survey.
Another incentive is to provide exclusive content or resources related to the event or industry as a reward for survey completion. Finally, recognize their feedback publicly on social media platforms, acknowledging their valuable insights and contributions.
By incentivizing attendees to complete online surveys, businesses can increase response rates and gather a wealth of data to inform their event planning, improve customer experiences, and drive business decisions.
In-person meetings and conferences can also offer valuable opportunities for business owners to directly engage with their guests and collect data. Here are some effective ways to collect data during those times. Start by providing attendees with name badges that include spaces for important details like name, company, job title, and contact information.
Distribute feedback forms or evaluation surveys to attendees at the end of sessions or the event or incorporate interactive sessions, such as workshops or roundtable discussions, where attendees actively participate.
Also, encourage networking and facilitate connections among attendees. Arrange one-on-one meetings or consultations with attendees or conduct on-site surveys or interviews with them, either in person or through digital tablets, for feedback.
You should also encourage attendees to engage on social media during the event, using event-specific hashtags or tags. Then, capture data from potential leads or interested parties through lead generation forms or sign-up sheets. You can also utilize event management software or mobile apps that allow attendees to provide data directly through their devices.
The activities event-goers participate in can also provide business owners with valuable information. There are a few ways to best track that information, like issuing guests custom wristbands or lanyards embedded with RFID chips or QR codes.
You can also set up check-in points equipped with RFID scanners or QR code readers at each activity location or integrate survey questions related to specific activities into the event app or online platform. Either way, design activity-specific surveys to gather more detailed data about attendees’ experiences and preferences for each activity. Utilize event technology that enables real-time feedback during or immediately after activities.
Lastly, identify trends, patterns, and correlations between activities and attendee feedback to gain valuable insights.
Social media should also play a big part in any business event. By incorporating event-related hashtags into signage, custom event shirts, and other event-related media and tracking the usage in real time, businesses can gather insights by creating a unique and memorable event hashtag that attendees can use when posting on social media platforms. After the event, look for trends, patterns, and sentiments expressed by attendees to gain insights into their preferences, interests, and feedback.